At Mbarly Collection, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you need to return an item, please review our return policy and follow the outlined steps to make the process smooth and efficient.

1. Eligibility for Returns:
   Returns are accepted within 30 days from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and include all original tags and packaging. We reserve the right to deny returns if the item shows signs of wear or does not meet these criteria.
2. Initiating a Return:
   To initiate a return, please contact our customer service team at mbarlycollection@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions on how to proceed. Returns sent without prior authorization may be refused or delayed.
3. Return Shipping Costs:
   The cost of return shipping is generally the responsibility of the customer, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely. We are not responsible for items lost in transit.
4. Refunds and Processing Time:
   Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account. If the item is not returned in its original condition, the refund may be adjusted or denied.
5. Exchanges:
   We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the replacement item. This process helps us ensure that all returned items are processed and resold correctly.
6. Non-Returnable Items:
   Certain items are not eligible for return, including but not limited to final sale items, personalized products, and items marked as non-returnable at the time of purchase. Please check the product details or contact us if you have any questions about an item’s return eligibility.
7. Customer Service:
   If you have any questions or need assistance with your return, our customer service team is here to help. Reach out to us at mbarlycollection@gmail.com and we will be happy to assist you with any concerns.

Thank you for choosing Mbarly Collection. We appreciate your business and look forward to serving you again!